Customer Rating: 
Summary: Great Buy
Comment: Works great with Mac OS X. Just download the driver from mustek.com, open with stuffit, install, and the option to import goes right into photoshop (file>import>ScanExpress A3 USB 1200). Easy interface, relatively quick 11x17 scan, perfect color. Scanner also comes with a Ulead Photo Express PictureShow CD, which I guess is a photo imaging program (?). I would recommend this scanner to anyone looking for a low-priced, good, large format scanner.
Customer Rating: 
Summary: NOT MAC COMPATABLE
Comment: This is probably a wonderful product but it is very misleading. It comes with a MAC driver installation disk but the disk doesn't completely install on the MAC so you cant use it, there are no actual buttons on the unit not even a power button and no lights to show that it is working. it looks great but after trying all christmas day to install it me and my husband gave up! we loaded it onto our PC it worked great on the PC easy installation but all his art work is done through the MAC so this would not work for us. MAC user beware.
Customer Rating:
Summary: Scanner review
Comment: The product was easy to install and set-up. It works well with my existing printer. The software needs a little practice before I can use all of the settings.
Customer Rating:
Summary: ANTOnline - defective scanner and useless customer service
Comment: Purchased from ANTOnline. The scanner will only scan once in awhile; sometimes, instead of scanning, it let's out a whining sound like a lobster being boiled; sometimes it just sits there while I stare at it. Contacted ANTOnline within 3 days to request an RA number, as the item obviously is defective --- they refuse to take the item back. The scanner, the software, the instructions, and the box are in the same exact condition that we received them in, and yet ANTOnline refuses to take the scanner back.
We are, as you might imagine, unhappy with the product, and even unhappier with ANTOnline --- I wish I had checked Google first to see how others had fared with ANTONline --- now I see a great deal of info regarding their complete lack of customer service. I certainly wish I'd waited to buy this from Amazon: at least then, if the scanner was defective, I'm sure Amazon would help us out. As it is, we will be filing an A-Z Claim with Amazon as soon as possible (we have to wait until Dec 18). Pretty silly for a company like ANTOnline to sell a defective product and then refuse, in any way, to back it up.
Customer Rating:
Summary: I got what i paid for
Comment: The mustek 11x17/A3 scanner is a reasonably priced alternative to the higher end, more expensive A3 professional scanners on the market.
That being said, you get what you pay for. Paying $1000 or more for a high quality A3 scanner you expect to get a quality return for your investment. Paying $100 for an A3 you can expect to get dubious quality for your investment.
If you need a professional performance scanner then you'd be better off paying the premium for a more expensive model. If this scanner's purpose is for home/family/private use and 'high' quality is not a priority then this scanner will meet all of your needs
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